Terms & Conditions | Family Health

1. The service and these terms

Family Health is a privately operated personal and family health-record application. These terms apply to the application and its public information pages. By using the service, you agree to these terms and acknowledge the Privacy Notice.

The service is independently operated. It is not a healthcare provider, insurer, or emergency service, and it is not affiliated with or endorsed by Epic or your clinicians.

2. Authorized users and records

Use the service only for yourself or for an individual for whom you have lawful authority to act. An invitation or a family-account grant does not establish legal guardianship or override the individual's rights. A parent, guardian, or other authorized representative is responsible for obtaining appropriate permission when managing another person's information, including a child's information.

Keep account access private. Do not attempt to view another member's records without permission, bypass access restrictions, interfere with the service, or upload content you are not entitled to provide.

3. Provider authorization and availability

A provider connection requires the relevant patient's authorization and is limited to the provider's available services and the granted permissions. Clinical FHIR requests are read-only; the application does not use them to write changes into a provider's medical record. Personal annotations and uploads are separate from provider records.

Records may be missing, delayed, duplicated, incomplete, or unavailable. The application preserves source history and identifies known import gaps where supported. It cannot guarantee a complete or continuously available medical record. Epic / MyChart integration is still being prepared.

4. Reading assistance, not medical care

Displays, translated labels, trends, reference calculations, visit summaries, and AI-assisted Chinese readings are aids for reviewing saved information. They can contain errors or lack context. Check the original report and consult a qualified clinician about diagnosis, treatment, medication use, or an unclear result.

An active prescription does not prove that a person is taking a medicine. A displayed reference range or reading status is not a diagnosis. The application is not monitored for urgent medical needs and should not be used to request emergency care.

5. AI-assisted features

Where enabled by the administrator, selected necessary excerpts from report conclusions, clinician instructions, or medication directions may be sent to an external GPT service through an operator-managed proxy. Local screening attempts to exclude direct identifiers, but excerpts remain potentially sensitive health information. The Privacy Notice explains this processing and its limits.

AI output remains separate from originals and can be incorrect even after automated comparison. An AI comparison is not human or clinical verification. Ask the administrator to pause AI processing or discuss alternatives before authorizing access if this processing is not acceptable to you.

6. Access, export, disconnection, and deletion

You may ask the administrator to change member access, stop automatic imports, disconnect a provider connection, help export available records, or review a deletion request. Provider-side authorization can also be revoked using the provider's available controls.

Disconnection stops future access through that connection; it does not automatically erase records already imported. Original records, prior versions, reading revisions, and recovery backups are retained for continuity and recovery. Deletion is an administrator-assisted process, not a promise of immediate erasure from all backups. The administrator should explain what can be removed and what remains before acting.

7. Operation and reasonable limits

Availability depends on privately maintained infrastructure and third-party providers. Features may be interrupted, changed, or suspended for maintenance, security, authorization, or provider limitations. Keep access to important originals and do not rely on this service as your only source of medical information.

These terms do not replace your agreements with connected healthcare providers or other services. They do not waive any rights that applicable law does not allow you to waive.

8. Changes and contact

The date at the top identifies this published version. Material changes to data use should be explained before relying on them for a new authorization; publication alone does not expand an existing patient's authorization.

For help, access changes, export, deletion, or security concerns, contact the family administrator who invited you using your existing private contact method. This public website does not accept medical records, credentials, or support submissions.

中文摘要 · 完整条款与说明见上文

本应用用于家庭健康资料整理，不提供诊断或急救服务。请仅管理本人或有合法权限代管的资料；阅读辅助与 AI 中文结果须结合原件核对。断开连接会停止后续读取，但不会自动删除已保存的资料、历史和备份。权限、导出、删除或暂停 AI 处理，请通过已有私人联系方式联系邀请你的家庭管理员。